- Quality - & Project management
- ITIL
- ITIL® Capability Stream: Operational Support and Analysis *Nu ook als virtual class met real live trainer beschikbaar*
ITIL® Capability Stream: Operational Support and Analysis *Nu ook als virtual class met real live trainer beschikbaar*
D-ICT Solutions (CLP)
Features
- 4 days
- Certificaat
€ 1.851,30 All-in-price
- Customers reward us with a 9,8
- Free cancellation >4 weeks before start course
- Best price guarantee
Book this course
- Customers reward us with a 9,8
- Free cancellation >4 weeks before start course
- Best price guarantee
€ 1.851,30 All-in-price
Book this course
€ 1.851,30 All-in-price
- Dit is gegarandeerd de beste prijs
About this course
The ITIL® Intermediate Operational Support and Analysis course builds on the basic knowledge acquired during the ITIL® Foundation course. It is a practical training for participants who want to grow into the role of process manager, process owner or team leader of one of the Operational Support and Analysis processes and/or functions. A practical exam for organizations that work according to ITIL® and apply IT Service Management. The emphasis is on operational principles and processes throughout the service lifecycle. Analysis of services and continuity of delivery are essential.
Target audience
The training is interesting for ICT professionals, process managers and/or process owners who want to develop competences in applying, analyzing and improving the operational activities and the optimization of ITIL® Service Operation Lifecycle processes and/or functions.
Prior knowledge and level
ITIL® Foundation or ITIL® Foundation Bridge.
Expensive
4 days, optional final exam can be taken on the 4th day.
Exam subjects
During the exam, the following topics and competences are discussed: Event Management process; Incident Management process; Request Fulfillment process; Problem Management process; access management process; Service Desk function; Technical Management function; Application Management function; IT Operation Management function.
Exam
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
Target audience
The training is interesting for ICT professionals, process managers and/or process owners who want to develop competences in applying, analyzing and improving the operational activities and the optimization of ITIL® Service Operation Lifecycle processes and/or functions.
Prior knowledge and level
ITIL® Foundation or ITIL® Foundation Bridge.
Expensive
4 days, optional final exam can be taken on the 4th day.
Exam subjects
During the exam, the following topics and competences are discussed: Event Management process; Incident Management process; Request Fulfillment process; Problem Management process; access management process; Service Desk function; Technical Management function; Application Management function; IT Operation Management function.
Exam
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
Book this course
- Customers reward us with a 9,8
- Free cancellation >4 weeks before start course
- Best price guarantee
€ 1.851,30 All-in-price
About the training institute
D-ICT Solutions is a worldwide Training Institute & Consultancy Bureau. D-ICT Solutions is a training and consultancy specialist in the field of Management, Advice, Implementation and Management of ICT Organizations, ICT processes and ICT projects. D-ICT Solutions is often "typecast" as the specialist in the field of ITIL® and PRINCE2®, but also provides training worldwide in other Management and ICT areas.
APMG
D-ICT Solutions is an Authorized Training Organization specified by the APM Group and is therefore authorized and accredited to deliver PRINCE2®, ASL®, BiSL® and ITIL® courses.
EXIN
D-ICT Solutions is an official EXIN certified and award winning training institute for ITIL. D-ICT Solutions is an authorized EXIN Examination Center and is authorized to conduct exams worldwide.
Axelos
D-ICT Solutions is an officially accredited trainer for Axelosn training courses.
PROMETRIC
D-ICT Solutions is a certified examination organization for Microsoft exams and many other exams such as Apple, Blackberry, EC Council, IBM, McAfee, PMI and hundreds of other exams.
APMG
D-ICT Solutions is an Authorized Training Organization specified by the APM Group and is therefore authorized and accredited to deliver PRINCE2®, ASL®, BiSL® and ITIL® courses.
EXIN
D-ICT Solutions is an official EXIN certified and award winning training institute for ITIL. D-ICT Solutions is an authorized EXIN Examination Center and is authorized to conduct exams worldwide.
Axelos
D-ICT Solutions is an officially accredited trainer for Axelosn training courses.
PROMETRIC
D-ICT Solutions is a certified examination organization for Microsoft exams and many other exams such as Apple, Blackberry, EC Council, IBM, McAfee, PMI and hundreds of other exams.
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Check out what others think of this institute!
10,0/10
100% of 6 participants recommends!