Jacqueline Klappe Corporate Trainer (CLP)

About Jacqueline Klappe Corporate Trainer (CLP)

As the daughter of an entrepreneurial family, I was born and raised in the hospitality industry. Every free moment I had, I rolled up my sleeves. In service, kitchen, housekeeping and even reception. At a young age I spoke my languages well and could chat with many different people. During high school, in addition to my work for my parents, I started working at V&D as a weekend assistant. After a year I was able to get a part-time job at a perfumery. That is where my love for retail and luxury goods was further fueled. The contact with customers and being able to exceed their expectations every day was my highest goal.

In the 16 years that I worked as a training manager, in addition to giving training, I also visited all our stores to see how everything they had learned was put into practice. I always liked to help during those visits. Firstly, because I like to have contact with customers and secondly, to show how you can apply theory in practice. Afterwards, I always heard from the head office that they could see in the system which store I had been in at that moment because the conversion and turnover then increased.

I wish you as a retailer, manager and/or sales employee the same increase in conversion and turnover. Because if you achieve your turnover target every day, your team is also motivated. And a motivated team is infectious to consumers who come in. And so the circle is complete.