- Communication
- Conversation techniques
- Gesprekstechnieken
Gesprekstechnieken
Startel (CLP)
Features
- 2 days
- Certificaat
€ 1.270,50 All-in-price
- Customers reward us with a 9,8
- Free cancellation >4 weeks before start course
- Best price guarantee
Book this course
- Customers reward us with a 9,8
- Free cancellation >4 weeks before start course
- Best price guarantee
€ 1.270,50 All-in-price
Book this course
€ 1.270,50 All-in-price
- Dit is gegarandeerd de beste prijs
About this course
General description
A conversation stands or falls with the quality of your conversation techniques. In this training you will gain insight into your own communication skills and you will learn about the effect on the course of the conversation. There is also attention for dealing with emotions and resistance in conversations. By improving your skills, both you and the other person will experience the conversations as more pleasant and effective. What type of conversations do you regularly have and what do you want to pay attention to? Let us know and we can pay extra attention to your conversation type.
Target audience
This training is intended for anyone who conducts conversations and wants to gain more control over the pleasant course and outcome. After this training, you have learned to convert pitfalls and conversation bumps into a supportive and motivating basic attitude, you know how to find openings in difficult conversations and you can turn resistance into a more effective attitude in a conversation.
Foreknowledge
No prior knowledge is required for this training.
subjects
This training is a combination of theory, assignments, self-reflection and your own case studies. Topics that will be discussed are:
Depending on the intake, the following topics can be included in the training:
The above program describes the standard components. In preparation for the training, the trainer will contact you; if you like, you can discuss your learning goals and bottlenecks. The final program can be slightly adjusted on the basis of this intake, so that the training meets your learning needs.
A conversation stands or falls with the quality of your conversation techniques. In this training you will gain insight into your own communication skills and you will learn about the effect on the course of the conversation. There is also attention for dealing with emotions and resistance in conversations. By improving your skills, both you and the other person will experience the conversations as more pleasant and effective. What type of conversations do you regularly have and what do you want to pay attention to? Let us know and we can pay extra attention to your conversation type.
Target audience
This training is intended for anyone who conducts conversations and wants to gain more control over the pleasant course and outcome. After this training, you have learned to convert pitfalls and conversation bumps into a supportive and motivating basic attitude, you know how to find openings in difficult conversations and you can turn resistance into a more effective attitude in a conversation.
Foreknowledge
No prior knowledge is required for this training.
subjects
This training is a combination of theory, assignments, self-reflection and your own case studies. Topics that will be discussed are:
- Conversation bumps that are inside ourselves.
- Assumptions and perceptions in conversations.
- Various conversation types.
- Listening, summarizing and probing.
- Directive versus non-directive conversation atmosphere.
- Metacommunication and confrontation.
- Recognizing an opening in difficult conversations.
- Dealing with resistance in conversations.
Depending on the intake, the following topics can be included in the training:
- To give feedback.
- More conversational skills.
The above program describes the standard components. In preparation for the training, the trainer will contact you; if you like, you can discuss your learning goals and bottlenecks. The final program can be slightly adjusted on the basis of this intake, so that the training meets your learning needs.
Book this course
- Customers reward us with a 9,8
- Free cancellation >4 weeks before start course
- Best price guarantee
€ 1.270,50 All-in-price
About the training institute
Startel has been the IT training provider for over 25 years. Startel is centrally located in the Northern Netherlands on the A7 in Drachten. The modern training facility is ideally situated in the triangle of Assen, Heerenveen, and Groningen. Our professional trainers and official teaching materials ensure that our training courses have a high return on investment. Startel provides IT training virtually, from its own location in Drachten, and at your location throughout the Netherlands.
Startel is the premier organizer of customized IT training courses. Our trainers have extensive practical experience with the products for which they provide training. Thanks to the practical and personal approach, the knowledge gained after the training is immediately applicable in daily practice. In addition, participants are optimally prepared by our certified trainers for the final certifications and exams.
Startel holds recognized partner status for providing Microsoft, Linux, Mile2, ISTQB, TMAP, and EC Council training. Additionally, Startel is a well-known and recognized exam center in the Northern Netherlands (PearsonVue, Kryterion, Exin).
Startel is among the best IT training providers in the Netherlands and continues to rise. In the independent Computable Training Provider Survey, we climbed from 5th place in 2025 to 2nd place in 2026. Moreover, since 2025, we have been the highest-rated IT training provider in the Northern Netherlands. The ratings of 4.8 out of 5 on Google Reviews, a 9.2 on Springest, and a 9.56 in the Enigma Research survey for Computable reflect our quality, personal guidance, and high customer satisfaction.
Startel is the premier organizer of customized IT training courses. Our trainers have extensive practical experience with the products for which they provide training. Thanks to the practical and personal approach, the knowledge gained after the training is immediately applicable in daily practice. In addition, participants are optimally prepared by our certified trainers for the final certifications and exams.
Startel holds recognized partner status for providing Microsoft, Linux, Mile2, ISTQB, TMAP, and EC Council training. Additionally, Startel is a well-known and recognized exam center in the Northern Netherlands (PearsonVue, Kryterion, Exin).
Startel is among the best IT training providers in the Netherlands and continues to rise. In the independent Computable Training Provider Survey, we climbed from 5th place in 2025 to 2nd place in 2026. Moreover, since 2025, we have been the highest-rated IT training provider in the Northern Netherlands. The ratings of 4.8 out of 5 on Google Reviews, a 9.2 on Springest, and a 9.56 in the Enigma Research survey for Computable reflect our quality, personal guidance, and high customer satisfaction.
Check availability
Tue. 8 December 2026
€ 1.270,50 All-in-price
Course
| Startdate | Tue. 8 December 2026 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Wed. 9 December 2026 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
- Location
- Kraaiheide 17 , 9202 PC Drachten
Google maps
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |
Wed. 20 January 2027
€ 1.270,50 All-in-price
Course
| Startdate | Wed. 20 January 2027 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Thu. 21 January 2027 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |
Mon. 25 January 2027
€ 1.270,50 All-in-price
Course
| Startdate | Mon. 25 January 2027 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Tue. 26 January 2027 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
- Location
- Kraaiheide 17 , 9202 PC Drachten
Google maps
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |
Wed. 17 March 2027
€ 1.270,50 All-in-price
Course
| Startdate | Wed. 17 March 2027 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Thu. 18 March 2027 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |
Mon. 22 March 2027
€ 1.270,50 All-in-price
Course
| Startdate | Mon. 22 March 2027 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Tue. 23 March 2027 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
- Location
- Kraaiheide 17 , 9202 PC Drachten
Google maps
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |
Wed. 12 May 2027
€ 1.270,50 All-in-price
Course
| Startdate | Wed. 12 May 2027 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Thu. 13 May 2027 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |
Thu. 20 May 2027
€ 1.270,50 All-in-price
Course
| Startdate | Thu. 20 May 2027 | 09:00 ‐ 16:15 |
|---|---|---|
| Day 2 | Fri. 21 May 2027 | 09:00 ‐ 16:15 |
- Lead time
- 2 days
- Location
- Kraaiheide 17 , 9202 PC Drachten
Google maps
Features
- Institute
- Startel (CLP)
- Certificate This is the certificate you will receive after completing the course or exam.
- Certificaat
- Quality mark
- Microsoft Learning Partner, NRTO
Book now
| 1× original price | € 1.050,00 |
|---|---|
| 21% VAT | € 220,50 |
| € 1.270,50 (21% VAT) | |